FAQs

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at the bottom of each product options then proceed to Checkout. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Checkout.

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

We accept Paypal and credit cards (Visa, Master Card, American Express, and Discover).

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customers check out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders. 2. Customs, Postal Services & Us are different entities hence we are not liable for any delays caused by customs or local post services.

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as floods or typhoons. Please do note as well that custom inspections can be a factor during shipment.

DHL Shipping: 7-10 days

Our Standard Shipping typically takes 1-3 weeks and depending on how fast customs in your country processes the package.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.